Terms & Conditions

To Our Customers

It is our mission to provide the highest quality manufacturing services delivered on time. We are committed to continuous improvement and to conducting business with integrity and with clarity in communication. We will do our best to accommodate your needs and correct any situation that does not meet your expectations. Contact us directly at (714) 667-0632 or via email at cnc@ricaurteprecision.com if you have any questions or concerns.

Warranty

We warrant the products we manufacture to meet your engineering drawings. We do not warrant the products to be suitable for any particular purpose or application or for specifications that are not represented on your engineering drawings or manufacturing documents. There are no other warranties, expressed or implied.

Quote Time Frame

Quotes are valid for 30 days.

Cancellation of Orders

Orders placed with us may be cancelled at any time, provided that the Customer is liable for costs incurred to the point of cancellation.

Lot Size/Quantity Price Breaks

Quoted price breaks represent manufacturing lot sizes; setup costs are amortized over the quoted quantities. When selecting an order quantity, note that you can specify split deliveries with up to 60 days elapsed time between the first and last delivery.

Order Push-Out / Pull-In

Orders may be pushed out or pulled in based on the following criteria:
Push Out – If no material has been ordered and/or no production has been started, an order may be pushed out up to 60 days upon request. For multi-release order lines, the last release may be pushed out not to exceed 60 days from delivery of the first.
Pull In – We will accommodate requests to expedite and/or pull in orders dependent upon scheduling and capacity constraints.

Payment Terms

All orders are per quoted payment terms. Late payments are subject to a 1.5% per month (18% APR) charge on any unpaid balances. Past due accounts may be turned over for collection and terms may revert to COD. Customer is responsible for all costs of collection, including reasonable attorney’s fees.

Free On Board (FOB)

All product is FOB from our facility in Santa Ana, California. Shipping arrangements must be made at the time of order placement.

Returns

We take great pride in providing the highest quality products and services to you. Should you have a problem with a product or service you receive, please call our customer service team for resolution. If a product is defective, we will issue a Return Material Authorization (RMA) number, evaluate the root cause and credit, rework or replace the defective product.

Handling Controlled Unclassified Information (CUI) Data

These Terms of Service govern the handling of Controlled Unclassified Information (CUI) data by both internal and external users of Ricaurte Precision Inc. Please carefully review these terms before accessing or using any services provided by Ricaurte Precision Inc. for handling CUI data.

Acceptance of Terms

a. By accessing or using Ricaurte Precision’s services for handling CUI data, you agree to comply with these Terms.

b. If you do not agree with any part of these Terms, you may not access or use Ricaurte Precision’s services for handling CUI data.

Compliance with Regulations

a. Users, both internal and external, must comply with all applicable laws, regulations, and government policies regarding the handling, storage, and transmission of CUI data.

b. Users are responsible for ensuring that their use of Ricaurte Precision’s services for handling CUI data complies with relevant regulations such as FedRAMP, NIST standards, and other applicable guidelines.

Data Security

a. Users are responsible for maintaining the security and confidentiality of CUI data accessed or handled through Ricaurte Precision’s services.

b. Users must implement appropriate security measures to protect CUI data from unauthorized access, disclosure, or alteration.

c. Any suspected security incidents or breaches must be promptly reported to Ricaurte Precision.

Authorized Use

a. Users may only access and use Ricaurte Precision’s services for handling CUI data for lawful purposes and with proper authorization.

b. Users must not use the services to transmit, store, or process any CUI data for which they do not have explicit authorization.

Intellectual Property

a. Users retain ownership of any CUI data they upload or transmit through Ricaurte Precision’s services.

b. By using Ricaurte Precision’s services for handling CUI data, users grant Ricaurte Precision a non-exclusive, royalty-free license to use, modify, adapt, publish, translate, and distribute such data solely for the purpose of providing the services.

Indemnification

a. Users agree to indemnify and hold Ricaurte Precision harmless from any claims, damages, losses, liabilities, or expenses arising from their violation of these Terms or applicable laws.

Termination

a. Ricaurte Precision reserves the right to suspend or terminate a user’s access to its services for handling CUI data if it believes, in its sole discretion, that the user has violated these Terms or engaged in unlawful activities.

Modifications

a. Ricaurte Precision may modify these Terms at any time without prior notice. Users will be notified of any changes, and continued use of the services after such notification constitutes acceptance of the modified Terms.

Governing Law

a. These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law provisions.

Contact Information

a. For questions or concerns regarding these Terms or Ricaurte Precision’s services for handling CUI data, please contact Ricaurte Precision Inc. at cnc@ricaurteprecision.com

By accessing or using Ricaurte Precision’s services for handling CUI data, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree with any part of these Terms, you may not access or use Ricaurte Precision’s services for handling CUI data.